Terms and Conditions

Welcome to Toyo.lk

These terms and conditions outline the rules and regulations for the use of Toyo.lk’s Website. Toyo.lk is located at: https://maps.app.goo.gl/yzezcucx5AS1PwVe8

 

By accessing this website we assume you accept these terms and conditions in full. Do not continue to use Toyo.lk’s website if you do not accept all of the terms and conditions stated on this page. The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refer to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client most appropriately, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, by and subject to, prevailing law of. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Cookies

We employ the use of cookies. By using Toyo.lk’s website you consent to the use of cookies by Toyo.lk’s privacy policy. Most modern-day interactive websites use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate/advertising partners may also use cookies.

License

Unless otherwise stated, Toyo.lk and/or its licensors own the intellectual property rights for all material on Toyo.lk. All intellectual property rights are reserved. You may view and/or print pages from https://toyo.lk for your personal use subject to restrictions set in these terms and conditions. You must not:

1. Republish material from https://toyo.lk
2. Sell, rent or sub-license material from https://toyo.lk
3. Reproduce, duplicate or copy material from https://toyo.lk

Redistribute content from Toyo.lk (unless content is specifically made for redistribution).

Hyperlinking to our Content

1. The following organizations may link to our Web site without prior written approval:
   1. Government agencies;
   2. Search engines;
   3. News organizations;
   4. Online directory distributors when they list us in the directory may link to our Web site in the same manner as they hyperlink to the Web sites of other listed businesses; and
   5. Systemwide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

2. These organizations may link to our home page, to publications or other Website information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.
3. We may consider and approve in our sole discretion other link requests from the following types of organizations:
   1. commonly-known consumer and/or business information sources such as Chambers of Commerce, American Automobile Association, AARP and Consumers Union;
   2. dot.com community sites;
   3. associations or other groups representing charities, including charity giving sites,
   4. online directory distributors;
   5. internet portals;
   6. accounting, law and consulting firms whose primary clients are businesses; and
   7. educational institutions and trade associations.

We will approve link requests from these organizations if we determine that: (a) the link would not reflect unfavourably on us or our accredited businesses (for example, trade associations or other organizations representing inherently suspect types of business, such as work-at-home opportunities, shall not be allowed to link); (b)the organization does not have an unsatisfactory record with us; (c) the benefit to us from the visibility associated with the hyperlink outweighs the absence of link is in the context of general resource information or is otherwise consistent with editorial content in a newsletter or similar product furthering the mission of the organization. These organizations may link to our home page, to publications or other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site. If you are among the organizations listed in paragraph 2 above and are interested in linking to our website, you must notify us by sending an e-mail to [email protected]. Please include your name, your organization name, contact information (such as a phone number and/or e-mail address) as well as the URL of your site, a list of any URLs from which you intend to link to our Web site, and a list of the URL(s) on our site to which you would like to link. Allow 2-3 weeks for a response. Approved organizations may hyperlink to our Web site as follows:

1. By use of our corporate name; or
2. By use of the uniform resource locator (Web address) being linked to; or
3. By use of any other description of our Website or material being linked to that makes sense within the context and format of content on the linking party’s site.

No use of Toyo.lk’s logo or other artwork will be allowed for linking absent a trademark license agreement.

Iframes

Without prior approval and express written permission, you may not create frames around our Web pages or use other techniques that alter in any way the visual presentation or appearance of our Website.

Reservation of Rights

We reserve the right at any time and in its sole discretion to request that you remove all links or any particular link to our Website. You agree to immediately remove all links to our Web site upon such request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuing to link to our Web site, you agree to be bound to and abide by these linking terms and conditions.

Removal of links from our website

If you find any link on our Website or any linked website objectionable for any reason, you may contact us about this. We will consider requests to remove links but will have no obligation to do so or to respond directly to you. Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.

Content Liability

We shall have no responsibility or liability for any content appearing on your Web site. You agree to indemnify and defend us against all claims arising out of or based upon your Website. No link(s) may appear on any page on your Web site or within any context containing content or materials that may be interpreted as libellous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Variations/Changes in Website/Products

• Toyo.lk reserves the right to modify the Site and/or the /Products/Services or suspend or terminate the Site and/or the /Products/Services or access to part or all of them at any time.
• Toyo.lk reserves the right to revise these Terms and Conditions at any time. Such variations shall become effective immediately after being posted on the website. By continuing to use this website you will be deemed to have accepted the varied Terms and Conditions.
• Toyo.lk offers value additions such as “Warranty”, “Cash on Delivery” and ”Delivery” at the discretion of Toyo.lk and its partners in good faith. Specifics of such value additions are detailed in the FAQ section of the site. Toyo.lk Reserves the right to revise the Terms and Conditions governing these value additions.

Web User Monitoring/Facebook, Instagram, WhatsApp Chat History/Recording of Communications

• Website Monitoring, and recording of your calls, emails, text messages or other communications may take place when required in accordance with the law, and in particular for Toyo.lk business purposes, such as for quality control and training, to prevent unauthorized use of Toyo.lk telecommunication systems and to ensure effective systems operation and in order to prevent or detect crime.

Product/Service Termination

• Toyo.lk may elect to suspend, vary or terminate the Services and the Sites at any time without prior notice for repair or maintenance work or in order to upgrade or update the Sites and the Services or for any other reason whatsoever.
• Toyo.lk may elect to terminate the Services or your access to the Sites forthwith on breach of any of these Terms and Conditions by you, including, without limitation, or if Toyo.lk ceases to offer the Sites and the Services to its customers for any reason whatsoever.

Pricing

The list price displayed for products on our website may or may not represent the latest price listed on the product itself. Concerning items sold through the Site, we cannot confirm the price of an item until you have ordered. Despite our best efforts, a small number of the items in our catalogue may be incorrectly priced. If an item’s actual price is higher than our stated price, we will, at our discretion, contact you for further instructions, before delivery or cancellation of your order and notify you of such cancellation. We request all customers to call and confirm the price/availability of the product before placing the order.

Unavailability of Product / Product Out of Stock

Inventory of all products advertised on Toyo.lk is not always in stock at the back-end. If the customer has ordered an out of stock product/s by paying via payment gateway or bank transfer, the customer acknowledges and agrees that the only remedy available for the unavailability of a product is the refund of the money paid. When you place an order to purchase a product from us, you will receive an e-mail confirming receipt of your order and containing the details of your order (the “Order Confirmation E-mail”). The Order Confirmation E-mail/SMS is the acknowledgement that we have received your order and has been passed for processing and does not confirm acceptance of your offer to buy the product(s) ordered. We only accept your offer, when we have confirmed the product is in stock and is ready to be delivered.

Payments

• We accept Cash on Delivery for Colombo 1-15 and selected suburbs.
• COD (Cash on Delivery; pay cash when product/s is/are delivered to you)
• Cash on Delivery orders beyond Colombo 1-15 will be delivered via a third-party courier company. All orders are subject to confirmation from Toyo.lk. A staff member will contact you to confirm the Order. You cannot cancel the order or refuse to pay when the product/s is delivered to you after your confirmation.
• We accept payments via Bank Transfer/Fund Transfer.
• We accept payments via Visa and Mastercard.
• Pay by Genie and VISA/Mastercard payments via GENIE options are provided by DIALOG GENIE Internet Payment Gateway.
• VISA and Mastercard Payment options are provided by Seylan Bank Internet Payment Gateway.
• We accept payment via American Express, Diners Club, Discover
• American Express, Diners Club and Discover Payment options are provided by Onepay (Spemai Pvt Ltd) Internet Payment Gateway.
• KOKO (PayKOKO) payment/instalment facility is provided by Dinnovation (Pvt Ltd)

COD (Cash on Delivery; pay cash when product/s is/are delivered to you) All orders are subject to confirmation from Toyo.lk. A staff member will contact you to confirm the Order. You cannot cancel the order or refuse to pay when the product/s is delivered to you after your confirmation.

Delivery of Products

Orders delivered beyond Colombo 1-15 and selected suburbs will be delivered through a third-party courier company. Products must be thoroughly inspected before accepting. If the product is damaged or any parts are missing, you must immediately inform the delivery person and not accept the product. If you accept we consider that the product was in good condition and returns/ refund requests will not be accepted by Toyo.lk. Delivery time is generally 2 to 7 business days, however, times could vary depending on the courier partners. Further, Toyo.lk cannot be held liable for any delays by the courier companies.

• Please ensure to check your ordered product/s for any physical damages before accepting the delivery.
• Toyo.lk will not be liable for goods that are damaged in transit if the Proof of Delivery (POD) is signed and the goods are accepted.
• Please pick up products ordered under the ‘Store Pick Up’ option within 1 week from the specified product available date for pick up.
• Toyo.lk will not bear responsibility for the condition of the products which are not collected within 1 week, and Toyo.lk reserves the right to dispose of the product/s if not collected within one month.

Type of delivery options

• Standard Delivery: Delivery time is generally 1 to 7 business days
• Express Delivery: Delivery within 24hrs

Express Delivery and Expedited Delivery is available for selected products and selected locations only

• Delivery of the items will be based on the availability of the item you have ordered and the delivery location.
• The delivery period provided on our site will neither form a condition nor a warranty on the delivery period.
• If Express Delivery had not been fulfilled, delivery charges would be refunded and standard delivery charges would apply. *Express Delivery is not available during Bank, Public and Mercantile holidays. However, if an Express Delivery order is placed it will be delivered on the next working day.
• Toyo.lk management has the authority to cancel the Express Delivery and change the order to Standard Delivery depending on the stock availability.
• Cash on Delivery orders beyond Colombo 1-15 will be delivered via a third-party courier company.

WhatsApp Live Chat

By participating in this Live Chat, you agree to these terms and conditions applying to your use of the Live Chat. These terms and conditions of use apply to Toyo.lk website, and to any similar features that may be implemented on this website from time to time. These terms and conditions of use may change from time to time. You are requested to review them regularly in order to apprise yourself of any changes that may occur. The Live Chat is intended for the exchange of information between, and points of view of, Toyo.lk staff and these are the points of view and statements, opinions or questions of those individuals. To the extent permitted by law, Toyo.lk will not be liable for any content, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of any content posted, emailed, transmitted or otherwise made available via Live Chat. You agree to indemnify Toyo.lk about any loss or damage incurred by them as a result of your use of this website and Live Chat in contravention of these terms and conditions. Live Chat is provided to all users of this website to receive assistance in relation to the navigation and use of the website. Use for any other purpose is prohibited. Live Chat is not provided for the purpose of assisting Users in the selection of or advice on a Toyo.lk product. Users will not give or attempt to give customers personal data when using Live Chat. Toyo.lk will endeavour to provide access to Live Chat but no warranty is given by Toyo.lk as to the availability of the Live Chat service. Toyo.lk may terminate the Live Chat service at its discretion without notice. Without limitation on Toyo.lk’s rights to terminate the Live Chat service at its discretion, inappropriate use of Live Chat will result in access being revoked by Toyo.lk. Live Chat Inquiries Time Schedule 24/7

Warranty

Details about the warranty provided for products are mentioned here. Tempered Glass, back covers and other products without warranties are not applicable for warranty. Toyo.lk General Warranty Terms and Conditions

• Warranty covers only manufacture defects. Damages or defects due to other causes such as negligence, misuse, improper operation, power fluctuation, lightning or other natural disaster, sabotage or accident, etc. are not included under this warranty. Repairs or replacements necessitated by such causes not covered by the warranty are subject to charges for labour time and material.
• Tempered Glass, back covers and other products without warranties are not applicable for warranty.
• Warranty will be void if third-party OS is detected (Apple: Jail Breaking, Android: Custom ROMs), different region firmware installation, unlocked bootloaders or tampering of the internal storage with unauthorized access.

• Certain Apple devices will follow the AppleCare Warranty Policy once activated

• The device will not qualify for warranty claims if the device is found with physical damages, drop damages, water damages, cosmetic damages, burns and for the display and its touch sensors.

• The device will also not qualify for hardware failure due to power fluctuations or overload and misuse of the device other than recommendations of the manufacturer.

• If the device is purchased with a one-year additional hardware warranty, Toyo.lk will provide services for the motherboard, replacement parts other than the display and the touch sensors of the device.

• In case of accidental liquid damage or accidental physical damage, the warranty for the device will be void instantly and no service will be provided by us or the manufacturer other than special conditions by the manufacturer if any.

• Devices with removable accessories such as smart watch straps will not be eligible for a warranty. Certain charging adapters, cables, handsfree and cases will not be eligible for warranty other than specified. (Conditions Apply)

• A device-to-device replacement shall not be entertained under any circumstances unless the device is detected with manufacture defects within the stipulated first seven days of purchase. The decision by the management will be deemed final in such an event in both circumstances.

• Refunds will not be processed for change of mind, wrong device purchase different colour purchase, etc. Decisions by the management will be final in such circumstances.

• Refunds will not be processed for devices with a broken manufacturer seal or tampering with the original manufacturer’s packaging.

• The warranty cannot be transferred to another individual or entity under any circumstances and the warranty will be void if the device is sold or transferred to a third party.

• Any alteration or tampering with the original invoice will automatically disqualify for warranty eligibility.

• Undertaken warranty claims will require a minimum period of 40 working days for devices with an International warranty, including an AppleCare warranty. AppleCare warranty claims will be entitled to a courier charge and the cost will be revealed after the service due to courier fee fluctuations. Warranty duration shall vary depending on unforeseen circumstances.

• Devices with water resistance or IPX ratings will not be eligible for claims regarding liquid damage since liquid penetration is possible only in an instance where the user has violated or disregarded the recommended guidelines by the manufacturer or IPX rating provider.

• Warranty claims for devices with local agent warranty shall be undertaken by their specific service centres in the country as we have no authority over warranty protocols of such devices. Dead-on-arrival devices are subjected to the same procedures and decisions by the relevant agents shall be final.

• Devices eligible for International warranty should be handed over for claims with a minimum buffer period of 21 working days before expiry. Apple products, JBL devices, Logitech, and OnePlus devices are some of the such devices.

• For warranty claim, the original invoice, product, included original accessories and the packaging box should be handed over. At the time of the claim process and the option is to be replaced, the product will be replaced with a substitute model with or without additional payment if the said model is discontinued or not available.
• Any attempt to repair or service by an unauthorized 3^rd party will automatically disqualify for warranty eligibility and no responsibility whatsoever will be taken by Toyo.lk.

General terms and conditions are applicable for all warranty periods mentioned below