Refund and Returns Policy

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There shall not be any refunds/returns affected via the Site once sold. Product(s) and Service(s) that require refunds/returns are to be directly negotiated with the merchant/supplier concerned using the information in the warranty card provided.

If the product(s) and service(s) don’t come with a warranty card or with any merchant/supplier information, please follow the instructions below to obtain it from toyo.lk. Once toyo.lk has reviewed your request and confirmed the information, the respective merchant/supplier information will be provided.

Instructions on getting merchant/supplier information

Send us a message at [email protected] accurately describing the problem you have encountered and provide evidence (eg: photo evidence, etc.) to support your claim.
Include the following mandatory details on the email: order number, item name/model, billing & shipping address, phone number, email address, and your full name.

Important

There shall not be any refunds/returns affected via the Site. Product(s) and Service(s) that require refunds/returns are to be directly negotiated with the merchant/supplier concerned using the information in the warranty card provided and not with toyo.lk.
There is no return and refund policy for the company warrantied product(s) and service(s) by the merchant/supplier in any circumstance.
Toyo.lk is not responsible for the transportation cost of returning and refunding product(s) and service(s) in any circumstance. Visit this page for our Delivery Policy.
Certain items such as clothing (underwear, earrings, swimwear, etc.), food (Sports supplements included), etc. doesn’t come with any warranties, return and refund policy or money-back guarantee due to the nature of these items.

Money-Back Guarantee

The toyo.lk Money-Back Guarantee applies to all products on the Toyo.lk Marketplace priced at Rs.2,000 or less only.

To claim the money back for a product(s) you have purchased from us (Whether it’s been delivered to you already or not), please return the product to our office at No. 210/10, Airtel Market, Main Street, Colombo 11, or call us if it’s still not delivered to you, within 1 week (7 days) of the purchase. You should return the goods to us in their original (unopened) condition with the package and other material (catalog etc.) that came with the product. We will refund you the original price paid for the goods less 5% transaction fee and our delivery charges if applicable within 1 week (7 days).

Toyo.lk is not responsible for the transportation cost of returning product(s) and service(s).
There is no return and refund policy for the company warrantied products in any circumstance.
5% transaction fee will be charged whether the product has been dispatched or not.
Money-Back Guarantee applies to all product(s) on the Toyo.lk Marketplace priced at Rs.2,000 or less only.
Certain items such as clothing (underwear, earrings, swimwear, etc.), food (Sports supplements included), etc. don’t come with any warranties, return policy, or money-back guarantee due to the nature of these items.

toyo.lk will refund the product through the original payment method made only.

We reserve the right to forfeit the guarantee if we suspect any abuse of our money-back guarantee offer.

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