Warranty

Toyo.lk provide a warranty period for all branded products. Products which is eligible for warranty will be included on the product page. For products without warranties, no warranty details will be mentioned. Please contact us to check the warranty eligibility of the product before placing an order.

Toyo.lk General Warranty Terms and Conditions

 

• Warranty covers only manufacture defects. Damages or defects due to other causes such as negligence, misuse, improper operation, power fluctuation, lightning or other natural disaster, sabotage or accident, etc. are not included under this warranty. Repairs or replacements necessitated by such causes not covered by the warranty are subject to charges for labour time and material.
• Tempered Glass, back covers and other products without warranties are not applicable for warranty.
• Warranty will be void if third-party OS is detected (Apple: Jail Breaking, Android: Custom ROMs), different region firmware installation, unlocked bootloaders or tampering of the internal storage with unauthorized access.

• Certain Apple devices will follow the AppleCare Warranty Policy once activated

• The device will not qualify for warranty claims if the device is found with physical damages, drop damages, water damages, cosmetic damages, burns and for the display and its touch sensors.

• The device will also not qualify for hardware failure due to power fluctuations or overload and misuse of the device other than recommendations of the manufacturer.

• If the device is purchased with a one-year additional hardware warranty, Toyo.lk will provide services for the motherboard, replacement parts other than the display and the touch sensors of the device.

• In case of accidental liquid damage or accidental physical damage, the warranty for the device will be void instantly and no service will be provided by us or the manufacturer other than special conditions by the manufacturer if any.

• Devices with removable accessories such as smart watch straps will not be eligible for a warranty. Certain charging adapters, cables, handsfree and cases will not be eligible for warranty other than specified. (Conditions Apply)

• A device-to-device replacement shall not be entertained under any circumstances unless the device is detected with manufacture defects within the stipulated first seven days of purchase. The decision by the management will be deemed final in such an event in both circumstances.

• Refunds will not be processed for change of mind, wrong device purchase different colour purchase, etc. Decisions by the management will be final in such circumstances.

• Refunds will not be processed for devices with a broken manufacturer seal or tampering with the original manufacturer’s packaging.

• The warranty cannot be transferred to another individual or entity under any circumstances and the warranty will be void if the device is sold or transferred to a third party.

• Any alteration or tampering with the original invoice will automatically disqualify for warranty eligibility.

• Undertaken warranty claims will require a minimum period of 40 working days for devices with an International warranty, including an AppleCare warranty. AppleCare warranty claims will be entitled to a courier charge and the cost will be revealed after the service due to courier fee fluctuations. Warranty duration shall vary depending on unforeseen circumstances.

• Devices with water resistance or IPX ratings will not be eligible for claims regarding liquid damage since liquid penetration is possible only in an instance where the user has violated or disregarded the recommended guidelines by the manufacturer or IPX rating provider.

• Warranty claims for devices with local agent warranty shall be undertaken by their specific service centres in the country as we have no authority over warranty protocols of such devices. Dead-on-arrival devices are subjected to the same procedures and decisions by the relevant agents shall be final.

• Devices eligible for International warranty should be handed over for claims with a minimum buffer period of 21 working days before expiry. Apple products, JBL devices, Logitech, and OnePlus devices are some of the such devices.

• For warranty claim, the original invoice, product, included original accessories and the packaging box should be handed over. At the time of the claim process and the option is to be replaced, the product will be replaced with a substitute model with or without additional payment if the said model is discontinued or not available.
• Any attempt to repair or service by an unauthorized 3^rd party will automatically disqualify for warranty eligibility and no responsibility whatsoever will be taken by Toyo.lk.

General terms and conditions are applicable for all warranty periods mentioned below